In the unlikely event that you are dissatisfied in anyway with your purchase then you you can find below our policy on returns and damages
Please contact us immediately using the contact page on this website.
When you purchase from a distance on-line or by e-mail (without having seen the goods at all) you have a statutory right to a 14 day ‘cooling off’ period from the delivery date when you can return the goods to us. You can return the goods to us and we will process a refund (excluding the delivery cost).
Unfortunately we can only offer this on the Cavendish High Seat Chair Range as these are standard items. All other chairs and sofas are bespoke, made to your requirements in a large variety of fabrics to your specification.
Distance selling regulations only apply to your order if the goods have not been custom made to your specification
The item must be returned to us safely within 7 days in the same condition as it was delivered to you i.e. in the original packaging, new, unused, unmarked etc, at your own expense. Alternatively, if you wish to have the return items collected by us we will be happy to provide a quote. Any item showing signs of damage wear & tear or mishandling will not be accepted by us.
No credit or refund will be given for any goods ordered in error by the customer, neither will they be given for any goods damaged due to incorrect handling or storage or due to any misuse by the customer. Please contact us via email before returning any goods to explain why you want to return your item.
Before you sign for your item in ‘good condition’ please check the packaging fully for any signs of damage – rips or tears, even if it only looks minor; sign for the goods as ‘damaged’. If the box is not damaged and after unpacking and checking your goods they are found to be damaged you must inform us within 7 days with pictures and written details of the damage. We must have written notification via email to process any claim within 7 days of receipt.
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